Shipping Policy

Shipping Policy — Asttars

We are committed to delivering your Asttars footwear and apparel swiftly and securely. This Shipping Policy outlines our processing timelines, delivery expectations, and shipping practices for all orders placed on https://asttars.com.

1. Order Processing Time

Processing Window: All orders are verified, packed, and dispatched within 24 to 48 business hours of order placement.
Business Days: Our warehouse operates from Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the next available business day.
Note: Order processing time is separate from the transit time required for the courier to deliver the package.

2. Shipping Costs & Methods

Prepaid Orders: Standard shipping rates (if applicable) are calculated and displayed at checkout based on your delivery PIN code and order weight.
Cash on Delivery (COD): COD is available for select PIN codes. A nominal COD convenience fee may be applied at checkout. Please note that COD convenience fees are strictly non-refundable in the event of a return.

3. Estimated Delivery Timelines

We partner with premium courier aggregators, including Shiprocket and RapidShyp, to ensure pan-India coverage.

Standard Delivery: Orders are typically delivered within 4 to 7 business days after dispatch, depending on your geographic location.
Regional/Metro Cities: Deliveries to major metros and locations near Punjab may arrive sooner (2 to 4 business days).
Remote Locations: Deliveries to remote areas, the North East, or J&K may take up to 7 to 10 business days.

(Delivery timelines are estimates. Unforeseen circumstances such as extreme weather, natural disruptions, or peak festive season volumes may cause slight delays.)

4. Order Tracking

Once your order is dispatched from our Bathinda warehouse, you will receive a shipping confirmation email and SMS containing your airway bill (AWB) number and a live tracking link. You can use this link to monitor your package’s journey in real time. Tracking information typically updates within 12 to 24 hours of dispatch.

5. Cash on Delivery (COD) Verification

To ensure a high delivery success rate, our support team may contact you via WhatsApp or a phone call to confirm your COD order before dispatch. If we cannot verify the order within 48 hours, it may be subject to cancellation.

6. PIN Code Serviceability

While we ship to thousands of PIN codes across India, a few remote locations may not be serviceable by our courier partners. If you place an order for an unserviceable area, our team will notify you within 24 hours, cancel the order, and issue a full refund immediately to your original payment method.

7. Failed Delivery Attempts

Our delivery partners will typically make up to three attempts to deliver your package. If you are unavailable, they may contact you on your registered phone number. If the package remains undelivered after the maximum attempts, it will be returned to our warehouse (RTO). For prepaid orders, we will initiate a refund minus the forward and reverse shipping costs once the item is received back.

8. Damaged, Defective, or Lost Shipments

If your order is lost in transit, we will dispatch a replacement immediately after verifying the status with our courier partner. If you receive a package that appears visibly damaged or tampered with, please refuse the delivery. If you discover the item is damaged or incorrect after opening, please record an unboxing video and email us at care@asttars.com within 48 hours for a free replacement.