Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) — Asttars

Here are the answers to some of the most common questions about shopping with Asttars. If you cannot find what you are looking for, our customer support team is always ready to assist you.

📦 Orders & Shipping

How long will it take to receive my order? Orders are processed and dispatched from our Bathinda warehouse within 24 to 48 hours. Once shipped, standard delivery takes 4 to 7 business days depending on your location in India. Deliveries to major metro cities may arrive sooner.

How can I track my order? Once your order is dispatched, you will receive an email and SMS with your Airway Bill (AWB) number and a live tracking link. You can use this link to monitor your package’s journey in real time.

Do you offer Cash on Delivery (COD)? Yes, Cash on Delivery is available for most PIN codes across India. A nominal COD convenience fee may apply at checkout. Please note that our team may contact you via WhatsApp or phone to verify your COD order before dispatching it.

Can I modify or cancel my order after placing it? If you need to change your size, shipping address, or cancel your order, please contact us immediately at care@asttars.com or WhatsApp us at +91 9876370073. We can only process modifications or cancellations if the order has not yet been dispatched from our warehouse.

🔄 Returns, Exchanges & Refunds

What is your return and exchange policy? We offer a 7-day return and exchange policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Footwear must be returned in the original, undamaged shoe box without any scuff marks.

Are size exchanges free? Yes. If you need a different size or wish to exchange your item for another product, the reverse pickup and delivery of the new item are completely free of charge.

Will I get a full refund if I return my product? If you choose to return the product for a refund rather than an exchange, the forward shipping charge and reverse pickup cost will be deducted from your final refund amount. COD convenience fees are also non-refundable.

How long does it take to process my refund? Refunds are initiated immediately after the returned product passes our quality check at our warehouse. For prepaid orders, the amount will reflect in your original payment method within 5 to 7 business days. For COD orders, we will request your UPI ID or bank details to process the transfer within the same timeframe.

What should I do if I receive a damaged or incorrect item? Please notify us within 48 hours of delivery by emailing clear photos or an unboxing video to care@asttars.com. We will arrange a free replacement as quickly as possible.

👞 Products & Sizing

How do I know which size to order? Our footwear follows standard UK/India sizing and is designed to fit true to size. If you are typically between two sizes, we recommend sizing up. For detailed measurements for our boots, loafers, sneakers, shirts, and jeans, please refer to our comprehensive Size Guide link available on every product page.

How should I care for my Asttars footwear? Care depends on the material. Smooth leather should be wiped clean and conditioned periodically. Suede and nubuck should only be cleaned with a dry suede brush—never use water. Sneakers can be spot-cleaned with a soft brush and mild soap. For full instructions, check our Product Care Guide.

💬 Contact & Support

How can I get in touch with customer service? We are here to help! You can reach us through the following channels:

  • Email: care@asttars.com

  • Call / WhatsApp: +91 9876370073

  • Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST