Return & Refund Policy

Return & Refund Policy — Asttars

We want you to be completely satisfied with your purchase. If you are not entirely happy with the fit or style of your footwear or apparel, our streamlined return and exchange process is here to help.

Return & Exchange Window

We offer a 7-day return and exchange policy. You may initiate a return or exchange request within 7 days from the date your order is delivered.

Free Replacements & Size Exchanges

We understand that getting the perfect fit is important. If you need a different size or wish to exchange your item for another product, replacements and size exchanges are completely free of charge. We will arrange the reverse pickup and deliver the new item to you at no additional cost.

Return & Refund Deduction Policy

If you choose to return the product for a refund rather than an exchange, please note the following:

Shipping Deductions: Both the original forward delivery charge and the reverse pickup shipping cost will be deducted from your final refund amount. You will receive the refund for the product price minus these two shipping expenses.
COD Fees: Any Cash on Delivery (COD) convenience fees incurred at the time of purchase are strictly non-refundable.

Eligibility Criteria

To ensure a smooth return or exchange process, please verify that the following conditions are met:

Footwear (Chelsea Boots, Loafers, Sneakers): Must be unworn, free of scuff marks or dirt, and returned in the original, undamaged shoe box. We strongly recommend trying on shoes on a clean, carpeted surface.
Apparel (Shirts, Jeans): Must be unwashed, unworn, and returned with all original tags attached.
General: All items must be returned in their original packaging along with the invoice or proof of purchase.

Note: Items damaged due to improper use, mishandling, or normal wear and tear are not eligible for a return or refund.

How to Initiate a Return or Exchange

Raise a Request: Email us at care@asttars.com or send a WhatsApp message to +91 9876370073 containing your Order ID, the specific item you wish to return/exchange, and a brief reason for the request.
Reverse Pickup: Once your request is approved, we will arrange a reverse pickup from your delivery address. Our courier partner will generally collect the package within 24 to 48 hours.
Quality Check (QC): Upon arrival at our Bathinda, Punjab warehouse, the returned items will undergo a standard quality inspection.

Refund Process

Refunds are initiated immediately after the returned product successfully passes our warehouse quality check.

Prepaid Orders: The adjusted refund amount (minus shipping deductions) will be credited back to your original payment method via our secure payment gateway and will typically reflect in your account within 5 to 7 business days.
Cash on Delivery (COD) Orders: Since COD payments cannot be refunded in cash at your doorstep, our support team will request your preferred bank account details or UPI ID. The adjusted refund amount will be securely transferred within 5 to 7 business days following QC clearance.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery. Include clear photographs or an unboxing video in your email to care@asttars.com. We will prioritize your request and arrange a free replacement as quickly as possible.